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Let's talk about Facebook Instagram Whats app crash and whistleblower Frances Haugen

Let's talk about Facebook Instagram Whats app crash and whistleblower Frances Haugen

Facebook had its largest outage ever that took down WhatsApp, Instagram, Messenger and also Facebook's internal tools for over six hours on Monday night. The company blamed the outage across its platforms on configuration changes made to routers that coordinate network traffic. "This breakdown to network traffic had a cascading effect on the way our data centers communicate, bringing our systems to a halt," Facebook vice president Santosh Janardhan mentioned in a blog post.

The company in a late Monday blog post did not specify who executed the configuration change and whether it was planned. Yet, there are reports that the outage was caused by an internal mistake.

Here's what we can say about Facebook's largest ever crash:

  • On Monday, Facebook and all its platforms like WhatsApp, Instagram, Messenger, Oculus, as well as the company's internal tools all went offline at 9pm in India, and stayed down for six hours.
  • The company's own internal tools and even offices that required security badges were made inaccessible owing to this issue, which caused additional disturbance and delays in finding a fix.

  • A poster on Reddit claiming to be an insider also said that the lower staffing in data centres due to pandemic measures made it harder to get the fix in place.
  • Facebook blamed the problem caused on a faulty configuration change but did not give out more details.
  • Very simply, the routers are used to coordinate data in Facebook, and a change to their settings meant that Facebook's computers could not talk to each other. DNS, the "address book" which is used to find Facebook services on the Internet was not working, because of the wrong BGP update (Border Gateway Protocol), which is used to convey data to the right place, according to a post on Reddit.

  • "Facebook basically locked its keys in its car," said by Jonathan Zittrain, director of Harvard's Berkman Klein Center for Internet and Society.
  • Shares of Facebook fell 4.9 percent, their biggest ever daily drop since last November.
  • "To every small and large business, family, and people who depends on us, I'm sorry," Chief Technology Officer of Facebook Mike Schroepfer tweeted.
  • With Facebook down, Twitter stated higher-than-normal usage, which caused some issues in people accessing posts and direct messages.

  • Signal also benefitted from the WhatsApp outage, tweeting that millions of new users signed up on Monday.
  • Mark Zuckerberg loses $7 bn in hours as Facebook crash takes down firm's stock

How whistleblower Frances Haugen left Mark Zuckerberg speechless

Frances Haugen is the woman behind Facebook’s most damning-ever leak of internal documents. On Monday, ahead of Facebook’s worst site-wide outage for some time, details about Haugen came out. She was a product manager on the company’s “civic integrity team,” where she copied tens of thousands of internal documents to share with the US Securities and Exchange Commission, Congress and the Wall Street Journal before leaving in May. This could turn out to be the most important act in Facebook’s corporate history.

Frances Haugen armed herself with lawyers and provided reams of documents for a WSJ series about Facebook’s harms. Giving her first interview on Sunday (US time), she was great in explaining why Facebook’s algorithms were harmful. In next interview, with The Journal podcast, posted Monday, she gave clear instructions for what could be done: Don’t break up Facebook, but do hire more people to check and guide the content that the company shows to more than 1.6 billion people every day.

Haugen no doubt has a tsunami of legal and corporate blowback coming her way. But Facebook is going to struggle to discredit someone who not only speaks well, but has a Harvard MBA and is so good in how algorithms are made that she has patents under her name.

Haugen’s assertions that algorithms are underperforming is a well-rehearsed argument (including here), but she has a huge cache of documentation to back it up. And these aren’t just Facebook’s problems, she notes, but problems with “engagement-based ranking” in general.

Finally it seems to be issue is resolved now and Facebook Instagram What’s app are back online

Messaging app WhatsApp, as well as Instagram and Facebook, reconnected to the global internet early on Tuesday, 5 October, morning after being down for nearly six hours.

The three social media platforms had crashed for users worldwide on Monday, 4 October, evening, and users were unable to send or receive new messages, or refresh their feeds.

Mark Zuckerberg, the chief executive officer of Facebook, later apologised to users worldwide for the disruption.

"Facebook, Instagram, WhatsApp and Messenger are coming back online now. Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about," Zuckerberg said in a Facebook post.

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